Technical Support for Bex App

Thank you for using the Bex app. If you encounter any technical issues or need technical support while using our app, please feel free to contact our technical support team. We will do our best to provide you with assistance.

Contact Information

Email:

How to Submit a Support Request

When submitting a support request, please provide the following detailed information to help us resolve your issue more efficiently:

  • Device Information: Please specify the type and model of the device you are using, such as iPhone 14, Samsung Galaxy S23, etc.
  • Operating System Version: Include the version number of the operating system your device is running, e.g., iOS 16.5, Android 13.
  • App Version: Tell us the version number of the Bex app you are using. You can usually find this information in the app's settings or about section.
  • Detailed Issue Description: Clearly and concisely describe the problem you are facing. Include any error messages you encounter, unexpected behaviors of the app, or specific functions that are not working properly.
  • Steps to Reproduce the Issue: Provide a step-by-step guide on how to reproduce the issue. This will help our support team understand and replicate the problem more easily. For example, "Open the Bex app → Click on the 'Search' button → Enter 'example' in the search bar → The app crashes."
  • Screenshots or Error Logs: If possible, please attach relevant screenshots or error logs. Screenshots can help us visually understand the problem, and error logs can provide valuable information for our technical team to diagnose the issue.

Response Time

Our technical support team will respond to your request as soon as possible. During business hours (Monday to Friday, 9:00 am - 5:00 pm), we will make every effort to reply to you within [X] business hours. If you submit a request outside of business hours, we will respond to you at the beginning of the next business day.

Note

  • Please send your support request in English to ensure smooth communication.
  • If your issue is urgent, please indicate "Urgent" in the subject line of your email.

We highly appreciate your trust and use of the Bex app. We are committed to continuously improving our app and providing you with high-quality technical support services to ensure your satisfaction and the stable operation of the app.